We accept: Direct Bank Transfer, Bank Deposit and Credit Card
Payment is expected within 3 business days. We may cancel your order if payment is not received within 3 business days.
We aim to ship orders within 1-2 business days (not including weekends and holidays) once full payment has been cleared.
Direct bank transfer payment may take up to 2 business days to show up in our account.
Please be aware that shipping may be delayed by up to 3 business days for items that are on back-order.
Due to temporary stock shortages or other reasons including issues such as out of date information on the website, we may not be able to supply the item on time. In that case, we will contact you as soon as possible.
You will be notified via email if your shipment will be delayed as part of the order confirmation email.
You may cancel your order if the shipment is going to be delayed for longer than 3 days.
Pick up in-store
Orders will be held for 2 weeks; any time after that it will be cancelled if not pre-paid in advance.
Domestic Shipping Rates
Cost (<100G) Cost (101G-1KG) Cost (1-5KG) Delivery Target (ex Processing Time)
Auckland Region $3.5 $4.5 $6.50 (1-25KG) 1-3 business days
North Island $3.5 $4.5 $9.00 1-3 business days
South Island $3.5 $4.5 $13.00 2-4 business days
Rural $7.5 $7.5 $15.00 3-5 business days
* The quoted costs above are for parcels up to 5kg.
* These Delivery targets are a guide only and we do not guarantee that your parcel will reach its destination within the delivery target.
* If the item you are ordering is needed by a deadline, please contact us prior to placing the order, to confirm that we will be able to expedite your order in the timeline required.
You will be charged the greater of:
The actual weight of your parcel (as determined by our scales), rounded up to the nearest 5kg, or
The volumetric weight of your parcel, rounded up to the nearest 5kg.
To calculate volumetric weight (kg), measure the parcel’s height (m) x length (m) x thickness (m) and multiply this by 200. e.g. (0.5 x 0.4 x 0.3) x 200 = 12kg.
International Shipping Rates
Email us at to check delivery rates and availability. International customers are responsible for any customs duties, taxes or fees payable. Please contact us prior to placing an order.
A Preorder is an item that has not yet come into stock, but you can pre-purchase it to secure your piece.
Preorder items generally have the option to either pay in full or pay a flat rate deposit to secure the item and then pay the remaining balance upon arrival of the item into our warehouse.
So the deposit, whether it be flat rate or in full, secures your particular piece, but it is non-refundable and non-transferable.
Refunds will not be given in all cases for pre-order items.
3 days grace period: If you changed your mind, then you may cancel your order without penalty if it is within 3 days of placing it.
Please note the release date provided is just an estimate, it can occasionally be further delayed due to unforeseen circumstances such as shipping delays and supplier shortages.