Returns/Refund Policy

 

Here at KissAnime.co.nz, we want your shopping experience to be the best it can be. However, we realize that a small percentage of our customers may occasionally wish to return merchandise for a refund. The following explains our refund and return polices for the various merchandise and services that we offer:

  • Please contact us within 7 days after you have received your parcel.

  • Returns are processed within 7 business days of receiving your package.

  • Refunds can only be issued to your original payment method upon receipt of the returned items in original unused condition.

  • Shipping is non-refundable.

  • To prevent misuse of our policy, we only accept returns / exchanges for costumes if the costume returns are made within 7 days after you have received it.

The following items are non-refundable:

  • Returns received in damaged, worn or used condition (for costumes)

  • Free gifts

Body Pillows:

  • We do not provide refund or exchange for body pillows, therefore, please choose the designs carefully.