Returns/Refund Policy

 

Here at KissAnime.co.nz, we want your shopping experience to be the best it can be. However, we realize that a small percentage of our customers may occasionally wish to return merchandise for a refund. The following explains our refund and return polices for the various merchandise and services that we offer:

  • Please contact us within 7 days after you have received your parcel.

  • Returns are processed within 7 business days of receiving your package.

  • Refunds can only be issued to your original payment method upon receipt of the returned items in original unused condition.

  • Shipping is non-refundable.

  • To prevent misuse of our policy, we only accept returns / exchanges for costumes if the costume returns are made within 7 days after you have received it.

The following items are non-refundable:

  • Returns received in damaged, worn or used condition (for costumes)

  • Free gifts

Body Pillows:

  • We do not provide refund or exchange for body pillows, therefore, please choose the designs carefully. 

All prices are shown in New Zealand Dollars and include GST unless otherwise stated.

© 2018 by Kiss Anime.  All rights reserved.

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Contact Us

Phone: 09-2188931

Address: G10/28 Totara Ave, New Lynn, Auckland (Opposite New Lynn Train Station)

Email: sales@kissanime.co.nz

  Store Hours

  • Monday to Wednesday 10:00am to 6:00pm

  • Thursday and Friday 10:00am to 9:00pm

  • Saturday and Sunday 10:00am to 6:00pm

  • Public Holidays 10:00am to 5:00pm

  We are closed:

  • Christmas Day

  • New Year’s Day

  • Good Friday & Easter Sunday