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Returns/Refund Policy

 

Here at KissAnime.co.nz, we want your shopping experience to be the best it can be. However, we realize that a small percentage of our customers may occasionally wish to return merchandise for a refund. The following explains our refund and return polices for the various merchandise and services that we offer:

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  • Please contact us within 7 days after you have received your parcel.

  • Returns are processed within 7 business days of receiving your package.

  • Refunds can only be issued to your original payment method upon receipt of the returned items in original unused condition.

  • Shipping is non-refundable.

  • To prevent misuse of our policy, we only accept returns / exchanges for costumes if the costume returns are made within 7 days after you have received it.

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The following items are non-refundable:

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  • Returns received in damaged, worn or used condition (for costumes)

  • Free gifts

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Body Pillows:

  • We do not provide refund or exchange for body pillows, therefore, please choose the designs carefully. 

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Pre-Order Items:

  • We do not provide refund or exchange for pre-order items.

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Anime Mystery Box:

  • We do not provide refund or exchange for mystery box items.

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Trading Card Game (TCG) / Collection Card

  • We do not provide refund or exchange for TCG/Collection Card items.

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